![]() Unfortunately, what constitutes too many returns is something of a closely held secret known only too eBay. ![]() ![]() Ebay has never said what an inordinate number of returns is nor will ebay ever disclose than info. If ebay see's that a buyer has an inordinately high number of returns, ebay may want to ban that buyer.Įbay doesn't know if it is a seller's bad description or an overly picky buyer so it goes back to who has the inordinately high number of returns, the buyer or the seller.īe very careful before sending anything backĪgain, ebay doesn't know who the bad guy is so, once again, number of returns comes in to play. Thank you for your Since the seller recognizes that a refund is in order, and the money comes from the seller, not eBay, what is eBay's interest in punishing the buyer for legitimate claims?Įbay's interest is a safe marketplace. However, if the seller and I can live with an occasional return and continue to do business, why would eBay object by restricting or banning my buying? And, of course, once again, the problem is the seller's misleading listings, not my good-faith reliance on those listings. I realize that one option is simply not buying from a seller who has previously sold items that were not as described. But, obviously, this means that I do not really have a meaningful money back guarantee, which is of course a minimum requirement for buying online, where the item cannot be inspected by the buyer, who must rely entirely on the seller's description. What should I do? I already keep some books which I would otherwise return as not-remotely -as -described, were I not concerned that I might be punished for making too many returns. Similarly, since it is the seller who is providing an egregiously inaccurate description of the product, on which the buyer is acting in good faith, would it not be more sensible to punish the seller rather than the buyer? Any corrective action should be directed at the problem seller, not his victimized buyer.ģ. Since the seller recognizes that a refund is in order, and the money comes from the seller, not eBay, what is eBay's interest in punishing the buyer for legitimate claims?Ģ. What constitutes too many is never specified.ġ. This has worked fine for me and, so far as I can tell, for the seller as well.īut I have recently read a number of very disturbing threads on this forum which describe an eBay policy of punishing buyers who make "too many" returns, regardless of the merits of each case. The sellers have never raised any objections, always accepting the return, sometimes even refunding without requiring a return, if the book is of low value. Some of these I have returned as not-as-described items. Occasionally, a listing seriously misrepresents the condition of a book ("Like New" with underlining, highlighting, and a spine with more slant than the evening news, for example). I have bought hundreds of used books on eBay, and it has been an enjoyable and productive experience. Sorry for the double post if it did go through. I tried to post this question earlier, but seem not to have been successful.
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